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What are Stylish International's Regular Working Hours?Explore our website, accessible round-the-clock, with our dedicated customer service team ready to assist you from Monday to Friday, 9:00 AM to 5:00 PM EST. Give us a call at +1-(855)-789-5352.
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When will I get my order?Stylish International is located in Cambridge, Ontario. Our orders ship out on the same day, by 2pm. Orders in Ontario and Quebec typically arrive in 1 business day. Typical ground shipping times: BC/Alberta: 4-5 business days Saskatchewan/Manitoba: 3-4 business days Ontario/Quebec: 1-2 business days NB/NS/PE/NL/YT/NT/NU: 3-5 business days Orders to the USA are normally delivered within 7 business days for the West and Central USA, and 4 business days for East USA.
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Do you provide catalogs?Yes, absolutely! If you'd like to receive our physical catalogue, simply send an email to sales@stylishkb.com, and we'll have one shipped out to you.
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Where can I see your products in a showroom?While we're in the process of creating a dedicated page to showcase our authorized dealers, we understand your desire to find our products conveniently. In the meantime, please don't hesitate to reach out to us via email at sales@stylishkb.com. Simply provide your desired location, and we will locate the nearest dealer with a display for you. We appreciate your patience and understanding as we work to enhance your shopping experience.
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How could I get a colour sample?Contact sales@stylishkb.com, and they will arrange shipment.
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Where can I find the paperwork for a product?You can download the DXF file on the product page. Simply search for the product name/code and you can find it under documents to download.
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Where are your sinks manufactured?Stylish International is a Canadian business. Our sinks are Canadian designed and innovated in Canada, and are manufactured overseas.
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How can I check the inventory of a product?You can check everything related to stock following this link - here
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Who can I contact for technical support or assistance?For help, contact us at care@stylishkb.com or call +1-855-789-5352.
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How could I track my order?You should receive an order confirmation email containing your tracking number and courier details. If you did not receive that email please send us one at orders@stylishkb.com so we can send you the tracking number.
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Do you offer free shipping?For orders shipped to Ontario and Quebec, free shipping is offered for purchases over $699. However, shipping charges apply to orders sent to other provinces and the USA. Please see our shipping policy for more information stylishkb.com/shipping-policy
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What happens if my order gets damaged during free shipping?Upon receiving your merchandise, kindly conduct an immediate inspection. Should you encounter any instances of damage or missing parts, please reach out to us within three days of receiving the item. Our Stylish International customer service team is committed to resolving any issues satisfactorily for you. Remember to take pictures of both the packaging and the damage. Refrain from disposing of any damaged items, as they may be necessary for processing insurance claims.
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What should I do if parts are missing from my shipment?Please contact our customer service team at care@stylishkb.com with your order details and we'll assist you promptly.
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Why do I have to pay for spare-part shipping?At Stylish International Inc, we stand by the quality of our products. Our warranty includes free spare parts replacement for items purchased within the first month, with complimentary shipping included. For orders made after the initial month, we still provide free spare parts replacement; however, shipping costs will be the responsibility of the customer. We are committed to ensuring your satisfaction with our products, providing reliable support whenever you need it.
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What is the return and exchange policy?Return Policy If you're not satisfied for any reason, you can return the item for a refund. However, please note that all return requests must be approved by our customer care team. Please complete the form. You can return your order within the first 30 days from the date of purchase. This return policy is applicable for Stylish International Inc.'s dealers (BM and Online). For purchases from major marketplaces like Amazon, Wayfair, Lowes, etc., please refer to their respective return policies. Shipping Charges Return shipping costs are covered by us in the event of an error with your order; otherwise, you are responsible for the return shipping cost. Original Packaging Returned items must be unused or defective, and returned in their original undamaged packaging to be eligible for a refund. Ensure your product is securely packaged in an appropriate shipping box or envelope with the shipping label affixed. Avoid placing postage labels, packing tape, or addresses directly on the product packaging to avoid disqualification for a refund. No Exchanges Exchange requests are not accommodated. Instead, initiate a return for the desired item and place a new order for its substitute. For more information, please see our return page Warranty Issues For warranty issues, contact Stylish directly with proof of purchase. Please visit our Contact Us page
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How can I begin the return process?Please complete this form to become approved for a return. Feel free to call us if you have any questions, at 1-(855)-789-5352
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How can I make sure my order was received?Once you order, we'll send you a confirmation email right away. If you don't see it in a few minutes, check your spam folder. If it's not there, feel free to reach out to us. We will verify your order and resend the email containing the order details.
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What online payments for you accept?Currently, we accept Visa, Mastercard, and American Express.
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Are the transactions secure?Absolutely, our website is safeguarded by an SSL certificate to prevent attacks and fraud, ensuring secure transactions.
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What does X mean in part numbers?A "X" on the part number means that the product is made with a 16-gauge steel instead of an 18-gauge. The 16-gauge steel is thicker and has more durability.
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What does G mean in part numbers?A "G" on the part number means that the product includes grids. This is only for kitchen sinks as some items includes sink grids.
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What does W mean in part numbers?A "W" on the part number means that the product is a workstation sink. A workstation sink can accommodate included accessories inside the sink. Check our Versa Series for more information.
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What does T mean in part numbers?A "T" on the part number means that the product can be top mounted. In some cases, the sink is dual mount and has both options: top mounted and under-mounted. Please review the description of any product for more details.
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What materials are Stylish sinks made from?We offer high-quality 16- or 18-gauge stainless steel and premium granite composite materials.
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What gauge are your stainless steel sinks?Our stainless steel sinks are made from either 16-gauge (thicker and more durable) or 18-gauge steel.
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What types of finishes are available for Stylish sinks?We offer finishes such as brushed stainless steel, matte black, gunmetal, and gold, depending on the model.
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What is an apron-front or farmhouse sink?It features a deep bowl with an exposed front panel that slightly extends past the edge of the cabinetry for a traditional or modern look.
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Are the sinks heat and stain resistant?Yes. Stainless steel and granite composite sinks are both highly resistant to heat, stains, and impacts.
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Are any Stylish sinks ADA compliant?Some models may meet ADA requirements. Please refer to the product specifications or contact customer service for confirmation
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Do sinks come with pre-drilled faucet holes?Some models include pre-drilled holes, while others are designed for flexible faucet placement. Check the product spec sheet for details.
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Do your sinks include soundproofing features?Yes. Many Stylish sinks have sound-deadening pads and undercoating to reduce noise and condensation.
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What types of installation are available for Stylish sinks?Stylish offers undermount, drop-in (top-mount), farmhouse (apron-front), and dual-mount sinks, which allow for both drop-in and undermount installations.
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Who typically installs the sink—can I do it myself?While some homeowners install sinks themselves, we recommend having a licensed plumber or countertop professional handle the installation for best results
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Where can I get a cut-out template for countertop installation?A paper template is included with each sink, and DXF (CAD) files are available for download on our website.
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Can I install a Stylish sink over a laminate countertop?Drop-in sinks can be installed over laminate. Undermount sinks are not recommended unless the countertop is reinforced.
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Are your sinks reversible in orientation?Some sinks are reversible. Check the product description or spec sheet to confirm reversibility.
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Is mounting hardware included with the sink?Yes. Mounting clips and hardware are included with most models for standard installations.
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Do all sinks come with a paper or digital cut-out template?Yes. A paper template is included in the box, and digital templates are available on our website.
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What are the care and cleaning recommendations for stainless steel sinks?- Rinse and dry your sink with a clean soft cloth, working with, not across, the grain; to prevent surface spots and lime build up stains caused by the water we use. - Use mild non-abrasive liquid cream cleaners to help maintain the original appearance of your sink. - We recommend products like Barkeeper's Friend, available at most retail stores, including Home Depot
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What are the care and cleaning recommendations for composite granite sinks?Clean with hot water, mild dish soap, and a soft sponge. Dry with a cloth and use mineral oil occasionally to restore shine.
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What cleaning products should I avoid using on the sink?Avoid bleach, steel wool, harsh chemicals, and abrasive cleaners that can damage the sink’s finish.
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How can I prevent scratches in my sink?Use the included stainless steel bottom grid to protect the sink from heavy pots, utensils, and other metal items.
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How can I avoid stains?Stains are often caused by: - Using abrasive sponge pads, wire brushes, metal scrub packs or steel wool as these items will scratch your sink as well as dull the finish. Instead, use a green scoring pad - Leaving vinegar, citric fruit juices, mustard or pickles on the surface for any length of time as they can cause corrosion. Strong acids can damage stainless steel. If they come in contact with the sink, they should be washed away immediately with clean water Steel wool pads are not recommended for cleaning stainless steel sinks - Abrasive cleaners such as bleach as these products will dull and tarnish the finish. Bleaches containing hypochlorite will attack stainless steel and cause pitting and staining. Silver dip cleaners contain acids which attack stainless steel and leave a permanent stain. - Defrosting frozen food directly on the surface of your sink as it will discolor the stainless steel. It is recommended to use a plate or pot which is placed in your sink. - Leaving wet sponges, cloths, or rubber mats in or on the sink surface for long periods of time as they too may discolor the sinks.
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How do I remove hard water stains from my sink?Use a cleaner like Bar Keepers Friend or a vinegar-water solution. Rinse thoroughly and dry immediately to prevent buildup.
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How do I maintain the finish of my sink?Clean regularly, rinse after use, and avoid abrasive pads. Dry with a soft towel to prevent water spots.
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Can I use vinegar or baking soda to clean the sink?We recommend avoiding vinegar and baking soda, as they may damage the sink’s finish over time.
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What accessories come with a new sink purchase?Many Stylish sinks include accessories such as a strainer, bottom grid, or cutting board, depending on the model.
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Are sink grids and accessories dishwasher safe?Yes. Stainless steel bottom grids and most accessories are dishwasher safe for easy cleaning.
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Are Stylish sinks compatible with garbage disposals?Yes. Most Stylish sinks feature a standard 3½″ drain opening, compatible with most garbage disposal units.
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Do Stylish® products have warranty?Stylish offers limited lifetime warranty in stainless steel kitchen, bar and utility sinks to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns their home
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What is the warranty coverage for Stylish sinks?Stylish offers a limited lifetime warranty on most sinks. It covers manufacturing defects under normal residential use.
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I have a damaged/defected item, what can I do?If you had any problem with your order, please send us an email to care@stylishkb.com with pictures of the problem and your order number. We will respond within 2 business days.
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How do I register my product warranty?You can register your product by visiting stylishkb.com and filling out the Product Registration Form
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I want to start a warranty claimPlease send your warranty claims to care@stylishkb.com. This will allow us to keep records of the interaction with you and ensure that we provide the best possible assistance.
Frequently Asked Questions
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